What our Customers say...

Water Damage Testimonials

My husband and I had a flood in our basement and SERVPRO came in and took care of everything. Everyone who came to our house, whether it was for remediation, wall repair, painting, or carpet was on time and courteous. Chris from SERVPRO was so great to work with and easy to reach by email. I’m hoping we won’t need their services again soon, but if we do we will definitely call SERVPRO! Our basement turned out great!

SERVPRO of Annapolis/Severna Park has ALWAYS been 110% responsive and reliable when it came to service in the midst of a crisis. I could not be more pleased with their quality of service. Highly recommended!

I want to let you know your crew did a nice job for us cleaning up what had been quite a mess. They removed insulation, washed down the floor, pulled out an old wet carpet and set up fans and a dehumidifier. All is now dry and no longer musty smelling. We are very appreciative. Many thanks to all.

Thank you SERVPRO for your excellent service in response to my flooded basement, and on the same day that I called. From Abby in your office to the team that came out to my house, every one was so professional and courteous.

SERVPRO of Annapolis / Severna Park accomplished what feels like miracle work.   Our building was deluged with flooding born of a pipe-leak that went unnoticed for an entire weekend.  On Sunday, it was discovered that prolific gallons of water had flooded floors and ceilings of multiple floors.  Enter SERVPRO to the rescue!  When we returned to our building two days later, much like Rip Van Winkle after a long slumber, it was as though no calamity had ever happened -- as though SERVPRO had miraculously rolled back the clock to before the calamity! There was not even a hint of moisture or mildew.  I give big kudos to the entire SERVPRO gang that toiled tirelessly around the clock to get us back to work so that we could perform the mission of serving the citizens of Anne Arundel County.  By extension, SERVPRO served the citizens of Anne Arundel County!  A job very well done.  Thank you, SERVPRO.

Thank you! Your men did a great job!

(Water Damage) – SERVPRO has one of the best crews I have encountered.  The guys were very nice and great to work with throughout the water restoration process.  This SERVPRO team was very professional and exceeded my expectations with their customer service. 

(Water Damage) – SERVPRO was very prompt.  They would call when the team was on the way or would be late or early.  Communication was great and kept their word throughout the Water Restoration process.

SERVPRO Crew was excellent, they answered every question I asked.  The customer service was over and above and I would highly recommend this company.  

Great Job! Was very pleased with everything.  Especially impressed/pleased with the teams responsiveness and expertise.  

The equipment the technicians used was the best for drying out my area, I was impressed with immediate response to my need. Shawn was extremely knowledgeable and helpful! They absolutely meet my expectations and displayed professionalism and customer service. Shawn consistently communicated with me during each stage of the process. I am definitely a satisfied customer!  

The SERVPRO professionals consistently communicated with me during each step of the cleanup. The team exceeded my expectations. They were pleasant and professional throughout the entire process. I was particularly impressed with their follow up. 

The SERVPRO technicians were a pleasure to work with, even under the circumstances! The demonstrated professionalism and empathy. 

The technicians were professional at all times, and absolutely communicated with me the process step by step. The machines used to dry out the apartment were amazing! All personal were terrific! I was particularly impressed with Chris Goedeke and Justin Pfeiler. I am very happy with the service provided!

I was very satisfied with the service and attentiveness of the crew. They even came back out to follow up on a separate issue after they finished cleaning up my water damage! I will certainly recommend your company.

I was particularly impressed with the staff. They communicated with me during every stage of the process. They were polite, considerate, and professional. 

(Water Damage) – I am writing to thank you for the amazing service that SERVPRO afforded my mother other the past 2 months.  After experiencing a water damage I called the insurance company, then turned to SERVPRO.

They arrived within 2 hours and Justin and his crew swept out water and set up their machines.  They did the same for the apartment below – the owner was on holiday, so I suspect they moved the furniture around too.

The next morning I met with Chris, he outlined all of the problems for, met with State Farm Insurance agent and communicated regularly with the management company (as well as, all of the subcontractors). 



I don’t wish for this catastrophe to happen to anyone, but if it does, I will definitely refer them to you and your team.

SERVPRO Technicians were very thorough, and came within hours of the call. Justin and his crew made a very stressful situation a little less stressful!

Your team was extremely helpful, always respectful of our residents, and kept us well informed. Wishing we didn't have to be in contact so often- but happy to know you're there when we need you!