What our Customers say...
Fire Damage Testimonials
Due to a fire in my main electrical panel, our house was filled with acrid smoke. SERVPRO came out the same day I called and checked the smell and tested the walls for residue. By that evening they had determined that the walls were okay and the most important fix was to filter the residue from the air. They brought in a set of high-volume air cleaners and a ionization device to clear the air. They operated of 3 days and 4 nights and did the job! I was particularly impressed that SERVPRO didn't try to sell me other services such as wall, carpet, and upholstery cleaning up front. Rather they tried the simplest and most direct solution with the thought that they would try other remedies only if the air purification did not work. I am pleased with the results and happy that they minimized the my cost!
Fast, prompt service. Did an excellent job. Very good at contacting me to ensure the job was being completed correctly.
When smoke damage occurs and everything in your home has been affected by it, it is extremely overwhelming! I cannot praise the staff of SERVPRO enough for their thoroughness, the attention to details and above all their People Skills. Each crew that came in to clean up my mess was so kind, efficient, pleasant and always there when they said they would be there. I was kept in the loop with regard to how long things would take and when there would be a 'downtime.' That was so helpful. Chris and Nic were in charge of the crew assigned to me. They always went the 2nd mile in making sure I understood just what was happening and what would happen next. In 9 1/2 weeks I was back 'as if it never happened', but with a cleaner home than ever before. THANK YOU SERVPRO. I WOULD RECOMMEND THEM TO ANYONE!!!!!!
We were really fortunate having had the opportunity to work with this company for their cleaning services. We had a small home that had been covered in soot, and it was a nightmare to look at. They cleaned it fantastically top to bottom. They were prompt and thorough, and made sure the job was done right. Every time we called the person who spoke to us on the phone was very professional, but also sympathetic to what we were struggling with. A special thank you to the project manager Craig DellaGatta and the operations manager Chris Goedeke as well.
*****Professional and courteous, worked diligently to remove debris and prepare the house for the remodel after a kitchen fire. I highly recommend them.
Five Star Rating *****
SERVPRO cleaned our house after we had major smoke damage from a fire. They hand cleaned every single item in our house. In addition they hand wiped every wall, ceiling, furniture and carpet. The amount of attention to detail and care, to avoid further damage was greatly appreciated. This all resulted in completely removing all smells from my household.
I will always be a customer, they make your life easy when there is a disaster. I was able to work with Trish when we had a fire who responded at 1 am, and now Steven who is helping me tag equipment for quick knowledgeable access for utility shut off. They always check in to see how I am doing and to remind me that they are here to help! Great professional team!
Eric was always great and ended up being my go to for answers!