Recent Posts

Who is SERVPRO Annapolis/Severna Park?

11/14/2018 (Permalink)

Why SERVPRO Who is SERVPRO Annapolis/Severna Park? SERVPRO of Annapolis/Severna Park

Standing knee deep in a flooded basement, the last thing you may be considering is what clean-up company can provide you with an accurate scope of work to present to your insurance company.  So, before you select the company that is going to extract the water, you might want to know who SERVPRO of Annapolis/Severna Park is.

SERVPRO of Annapolis/Severna Park is a woman-owned business, owned by Severna Park native Diane Whittles.  Did you know she has owned this franchise for 42 years?  SERVPRO of Annapolis/Severna Park employees around 25 Anne Arundel County residents, including some of Diane’s family members.

Craig Dellagatta, has been with SERVPRO for nearly two years.  Craig is a lead estimator specializing in mold remediation.  He served as a local police officer before joining our team.

You can read more about the team on the SERVPRO of Annapolis/Severna Park employee page.

Most of our employees have worked with SERVPRO of Annapolis/Severna Park for years.  Diane insists and provides continuing education for all technicians throughout the year, ensuring that they are up do date on all the latest industry trends in remediation.  This is perhaps one of the reasons SERVPRO of Annapolis/Severna Park is a local leader.

Record Rainfall for Anne Arundel County

11/9/2018 (Permalink)

Water Damage Record Rainfall for Anne Arundel County Water Damage

Did you know 2018 has been one of Anne Arundel County’s wettest years on record? So far in 2018, Annapolis, Severna Park, Edgewater, and other areas in the county have seen 60 inches of rain.  That means 2018 will go down in record books in the top 10 wettest years in history.  Anne Arundel County’s rainfall average is typically 42 inches.

So, what happens to your home or business when we get all this rain? You see water damage, flooded basements, sewer backups, flood damage and more.  SERVPRO of Annapolis/Severna Park has been working with Anne Arundel County business and residents to help cleanup water damage for over 42 years. Throughout the years we have seen lots of water damage.  Here are a few tips to help you keep water away from your structure:

Safety First.  Make sure it is safe for you to enter the wet area. Be sure to check for electrical hazards.  Only do activates that are safe to perform.

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

SERVPRO of Annapolis/Severna Park is your emergency contact when you need water damage restoration. We answer the phone ready to help 24 hours a day/7 days a week.

House Overcome With Mold

11/5/2018 (Permalink)

Mold Remediation House Overcome With Mold Severe Mold Case

After a long hospital stay, an elderly home owner returned to his home to find it filled with mold.  Unfortunately, there was a water leak in the basement that sat for approximately 2 months.  SERVPRO of Annapolis/Severna Park was called to remove the water and mold.

When our SERVPRO of Annapolis/Severna Park team first arrived to assess the flooded basement, we provided water removal.  However, removing the water was just the first step.  There entire basement and main level of the house was covered with surface mold. There was mold on the furniture, walls, and ceilings.

In order for the mold remediation to be effective, our team removed all porous materials, including drywall, carpet, flooring, insulation and more.  The first floor contents, including the kitchen cabinets and wall studs, will be treated as well. This process includes pre-treating the contents with a hepa vacuum which removes 99.97% of all particulates including mold, sewage, and soot.  Next, the contents are disinfected with an anti-microbial, and then, treated again with the hepa vacuum.

To insure that mold spores are removed from the air, air scrubbers will run for approximately 3 days to clean any mold spores in the air.

This is a severe case of sitting water that resulted in a mold infestation.  If you ever find flood water in your basement or have water damage, it’s important to stop the flow of water and get it removed right away.

How Can I Protect My Property From Mold?

11/5/2018 (Permalink)

Mold Remediation How Can I Protect My Property From Mold? Mold in Home

One of the most frequently asked questions SERVPRO of Annapolis/Severna Park hears from Anne Arundel County homeowners, landlords, and tenants is, “How can I protect my property from mold?” We’ve come up with a top 5 list of mold prevention tips.

Tip 1. Get to Know Your Weaknesses. Look around your home or office and identify areas where moisture comes in or collects. Frequently, we see moisture near/around windows.

Tip 2. Dry Wet Areas Immediately. If you see water collecting in your office or any other rooms, clean it up immediately. After a heavy rainfall, you may find some water in your basement. Dry that water up with towels and call us to make sure we get the area completely dry so mold doesn’t become a problem.

Tip 3. Direct Water Away from Your Home. There are many landscaping tricks you can install to track water away from your home. Installing something as simple as a French drain can reduce the amount of water coming near your house.

Tip 4. Prevent Mold with Proper Ventilation. It may be that your routine activities are encouraging the growth of mold in your home. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture areas. Vent appliances that produce moisture — clothes dryers, stoves — to the outside (not the attic). Use AC units and dehumidifiers (especially in Maryland), but make sure they don’t produce moisture themselves by checking them periodically and cleaning them as directed by the manufacturer.

Tip 5. Clean or Repair Roof Gutters. A mold problem might be a simple matter of a roof that is leaking because of full or damaged gutters. Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary and keep an eye out for water stains after storms that may indicate a leak.

Does Your Insurance Cover You in the Event of a Fire?

10/27/2018 (Permalink)

Fire Damage Does Your Insurance Cover You in the Event of a Fire? Fire Damage

Hopefully, you’ve never been through a home or office fire in Annapolis, Maryland. However, as part of being prepared for the unexpected, it’s important to make sure your insurance (home or renters), can protect your family and business in care of a fire.

You probably know someone who has been through a home fire.  They are eager to share lessons learned the hard way. One of those lessons is that insurance can help protect your family financially if a fire should affect your home.

Here are a few ways renter’s insurance can help protect you from fire damage:

  1. Protect personal property. Your landlord’s insurance will cover the building and items that belong to the landlord, but your items are not included in that coverage. As a renter, you need a policy to provide replacement value of personal property lost from fire damage.
  2. Prevent financial destruction from liability. Most renter’s insurance policies include protection in case you accidentally start the fire. Of course, this doesn’t cover intentional or criminal conduct.
  3. Provide money for accommodations. Make sure your policy includes this coverage, which provides for hotel fees or the expense of relocation. A loss of use can help pay for you to live somewhere else if your current space becomes uninhabitable from a disaster, like fire.

Renters insurance is affordable, costing around $30 per month. It provides coverage of your belongings no matter where they are damaged or stolen, and it covers a variety of different types of disasters. Be sure to remember that flood damage still requires separate coverage, but fire and other disasters, such as wind, lightning, theft and vandalism, are usually covered. Coverage may have some limits, so consider getting a rider for special items that may be very valuable. It’s up to the landlord to have adequate coverage for the building and any furnishings that are included. Fire restoration can encompass many different types of damage including water, smoke and soot. A good restoration company will be able to handle all types of damage, working with you to minimize loss and clean your belongings when it is possible to do so.

Fire Prevention Week (October 7 – October 13, 2018)

10/5/2018 (Permalink)

Fire Damage Fire Prevention Week (October 7 – October 13, 2018) Fire Prevention Week

SERVPRO of Annapolis/Severna Park often receives calls to help when a fire occurs in Anne Arundel County Maryland. So, we thought we should take the time to talk about Fire Prevention Week. The purpose of Fire Prevention Week is to bring awareness to the risk of death in case of a fire and provide educational resources to people of all ages, races and socioeconomic status in order to keep everyone safe. This year’s campaign, “Look. Listen. Learn. Be aware. Fire can happen anywhere,” works to educate people about three basic but essential steps to take to reduce the likelihood of having a fire––and how to escape safely in the event of one:

  • LOOK for places fire could start. Take a good look around your home. Identify potential fire hazards and take care of them.
  • LISTEN for the sound of the smoke alarm. You could only have minutes to escape safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should go to meet up.
  • LEARN two ways out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

We hope your home and/or business never suffers from a fire, but if you do, we are here to help. Contact SERVPRO of Annapolis/Severna Park at (410) 647-8181.

Pasadena Home Fire

9/19/2018 (Permalink)

Fire Damage Pasadena Home Fire Pasadena Home Fire

On August 18, 2018, a homeowner in a Pasadena neighborhood contacted SERVPRO of Annapolis/Severna Park about a house fire. The source of was caused by a grease fire that started in the kitchen.

The homeowner mistakenly attempted to extinguish the fire with water rather than with a kitchen rated fire extinguisher or baking soda. Once the fire department saved the day, further clean-up was required because the product and water used to put the fire out.  The home was severely damaged and required boarding up the door and windows. 

Our SERVPRO of Annapolis/Severna Park team immediately began working on both the fire and water damage. Itemizing each affected item or structural damage, we removed all unsalvageable items from the property and the items that could be salvaged were packed and moved to our warehouse in Arnold. 

Our crew at the warehouse has been working on cleaning the items that were salvaged utilizing ultrasonic machine cleaning methods. Using both wet and dry-cleaning techniques to clean contents, upholstery and furniture, we have been able to restore most materials to their preloss condition. 

Storm Preparedness Important County Numbers

9/14/2018 (Permalink)

Storm Damage Storm Preparedness Important County Numbers Important County Numbers

In the event of a storm, it’s important for our community to know how to get help they need. Anne Arundel County has many resources available and our citizens. We encourage you to sign up for the CodeRED systems and print this list of Important Numbers you should have in the event of a storm.

Did you know that Anne Arundel County and the City of Annapolis utilize and emergency notification system called CodeRED? The CodeRED system contacts citizens and businesses quickly in the event of an emergency.  To sign up for CodeRED, visit: www.aacounty.org/OEM or call (410) 222-0600.

As SERVPRO Annapolis/Severna Park takes the month of September to engage with National Preparedness Month, we feel it’s important to provide our customers with important phone numbers they can use.

How Prepared are you for Hurricane Florence?

9/11/2018 (Permalink)

Commercial How Prepared are you for Hurricane Florence? Hurricane Florence

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customers and community to follow. Although, Maryland is not in the direct path of Hurricane Florence, many businesses will feel the effects from this storm via heavy rain, storm surge, and high winds.

As a business, you want to ensure you have a plan to help you:

  • Stay in business
  • Encourage employees to become ready
  • Protect your investment

SERVPRO of Annapolis/Severna Park can serve your business by creating an Emergency READY Profile (ERP). The ERP will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. This is a no-cost assessment.
Contact us today to establish your ERP.

Commercial Water Damage

9/7/2018 (Permalink)

Commercial Commercial Water Damage Annapolis Waterfront water damage

Annapolis and Severna Park businesses can be affected by storms, just like homes. Most flooding and other damage comes from more common threats like a broken pipe or toilet malfunction. In a few cases, sprinkler systems fail and cause even more problems when they soak merchandise, blueprints and books.


Tourists flock to Annapolis so when water damage happens to a small business, of course it is best to dry things out as quickly as a restoration team can be called in. SERVPRO of Annapolis/Severna Park’s restoration teams are on-call seven days a week to help business owners reopen their doors to customers and prevent as much damage to merchandise.

In smaller water-front shops like in downtown Annapolis, SERVPRO’s response time is critical. Technicians use extraction equipment to draw water out of carpets and/or from concrete and wood floors.  One advantage for a commercial or government facility is that if commercial carpet is in place, there is usually no padding underneath, so our teams will not necessarily need to lift them to remove padding.

In cases with a water-soaked commercial property, SERVPRO can bring commercial-grade drying equipment and dehumidification to the structure.  Even if the electrical power is affected by the water damage, teams utilize a variety of generators that best suit the condition of the loss.

Our goal at SERVPRO of Annapolis/Severna Park is to help our fellow business owners reopen for service as quickly as possible. If you are dealing with flooding or another water issue, call us today at (410) 647-8181 for help!