What our Customers say...
In late July of this year the Smithsonian Institution had an old freezer fail. The failure wasn't noticed immediately and due to the hot weather we were experiencing the contents spoiled. We contacted Phil at SERVPRO who immediately responded and put together a clean up plan. He rallied his crews and they responded quickly and worked thru the weekend to remove and properly package and dispose of all the spoiled material. After everything was removed they thoroughly cleaned and disinfected the unit. The crew were professional and courteous! We could not be happier with the service that was provided and would definitely use them again!
Great service!!! Very professional!!! Helped with an issue in the basement!!! So glad they were able to fix the issue quickly!!! The process was easy and the cost was as quoted in the estimate!!! I highly recommend SERVPRO.
My husband and I had a flood in our basement and SERVPRO came in and took care of everything. Everyone who came to our house, whether it was for remediation, wall repair, painting, or carpet was on time and courteous. Chris from SERVPRO was so great to work with and easy to reach by email. I’m hoping we won’t need their services again soon, but if we do we will definitely call SERVPRO! Our basement turned out great!
When our basement flooded this spring, we called SERVPRO to handle the remediation as well as the repairs. Everyone who came to our house was courteous, helpful and on time. We had gotten a couple other estimates for repairs as well, but SERVPRO's seemed like the fairest deal. We worked with Chris who stayed in touch with us throughout the process and made sure we ewere satisfied with the job when it was complete. My husband and I are very thankful to SERVPRO and highly recommend their services!
I made an appointment with SERVPRO of Annapolis to have a sofa and loveseat cleaned. I was given the time frame of 9:00 to 10:00 for their arrival. They arrived at 9:15. Jim introduced him self and he and his coworker got to work immediately. The furniture was thoroughly vacuumed and then scrubbed by hand. All surface water was mopped from the floor as soon as it hit. Both men were extremely courteous and pleasant. I wish I had taken before and after pictures. I would also like to add that when I made the appointment, Lindsay couldn't have been more accommodating. She explained the pricing structure in detail. Thanks SERVPRO.
SERVPRO was very quick and efficient when we had a major leak at our property. Their response time, to our property which was many miles away was within 1.5 hours ( at 2:30am we called them). Their team and supervisors were quick to assess and start the clean up processes so that no major damage occurred and they had the best attitude and hustle to get the job recovered from the flooding water leak. My hat is off to Trish Turner and her team for being OUTSTANDING in every aspect of cleaning, recovery and communication! Thanks and you all are 5 Stars.
Trish and the crew at SERVPRO Severna Park/Annapolis have done an impeccable job meeting our building maintenance needs over the years from carpet to air duct cleaning, for example. On one occasion, we had requested their services for a mold remediation, which had been handled in a very timely and professional manner - effectively resolving our mold issue. Highly recommend!
As a Property Manager, it is important to have an excellent business relationship with vendors and contractors especially in the area of emergency services. My property, fortunately, has only had a few incidents where the services of SERVPRO of Annapolis/Severna Park has been required. Because of the relationship that has been built over the past many years with Trish Turner, Account Rep, each occurrence has been met with immediate service and professionalism. I can highly recommend this company.
SERVPRO of Annapolis/Severna Park has ALWAYS been 110% responsive and reliable when it came to service in the midst of a crisis. I could not be more pleased with their quality of service. Highly recommended!
When smoke damage occurs and everything in your home has been affected by it, it is extremely overwhelming! I cannot praise the staff of SERVPRO enough for their thoroughness, the attention to details and above all their People Skills. Each crew that came in to clean up my mess was so kind, efficient, pleasant and always there when they said they would be there. I was kept in the loop with regard to how long things would take and when there would be a 'downtime.' That was so helpful. Chris and Nic were in charge of the crew assigned to me. They always went the 2nd mile in making sure I understood just what was happening and what would happen next. In 9 1/2 weeks I was back 'as if it never happened', but with a cleaner home than ever before. THANK YOU SERVPRO. I WOULD RECOMMEND THEM TO ANYONE!!!!!!
I want to thank all the folks at SERVPRO Annapolis. As a General Contractor, I deal with sub-contractors all the time, and I expect them to as professional as my crews are. We had discovered quite a bit of mold on a demo job we were working on. I reached out to one of the sales reps and he quickly put me in touch with an estimator, who came out and gave me a fair price for the work. The crew that came out to do the remediation were professionals from start to finish. Can’t thank the SERVPRO folks enough.
I have had SERVPRO of Annapolis/Severna Park clean my furniture on several occasions. They have never let me down. Eglis showed up with a big smile and proceeded to work efficiently and effectively. He did a great job and was very considerate and patient with my nosey cat.
I want to let you know your crew did a nice job for us cleaning up what had been quite a mess. They removed insulation, washed down the floor, pulled out an old wet carpet and set up fans and a dehumidifier. All is now dry and no longer musty smelling. We are very appreciative. Many thanks to all.
So very happy with the results of a clean out after a long illness at a family members home. Professional, caring, on time, reasonable. All of this and more. Great job, superior results. Then, we called you back to clean the carpets in the rest of the home, and once again, so very pleased with the results and our choice in trusting SERVPRO of Annapolis/Severna Park. Trish, so very happy to know you and so very blessed to have your team take care of our family.
Thank you SERVPRO for your excellent service in response to my flooded basement, and on the same day that I called. From Abby in your office to the team that came out to my house, every one was so professional and courteous.
SERVPRO of Annapolis / Severna Park accomplished what feels like miracle work. Our building was deluged with flooding born of a pipe-leak that went unnoticed for an entire weekend. On Sunday, it was discovered that prolific gallons of water had flooded floors and ceilings of multiple floors. Enter SERVPRO to the rescue! When we returned to our building two days later, much like Rip Van Winkle after a long slumber, it was as though no calamity had ever happened -- as though SERVPRO had miraculously rolled back the clock to before the calamity! There was not even a hint of moisture or mildew. I give big kudos to the entire SERVPRO gang that toiled tirelessly around the clock to get us back to work so that we could perform the mission of serving the citizens of Anne Arundel County. By extension, SERVPRO served the citizens of Anne Arundel County! A job very well done. Thank you, SERVPRO.
SERVPRO came to our rescue again-Once we called them for help after we were flooded they were at the school and ready to go within a few hours. They were professional, organized and timely. I really appreciated how quickly we were able to get back up and running without too much disruption.
We were really fortunate having had the opportunity to work with this company for their cleaning services. We had a small home that had been covered in soot, and it was a nightmare to look at. They cleaned it fantastically top to bottom. They were prompt and thorough, and made sure the job was done right. Every time we called the person who spoke to us on the phone was very professional, but also sympathetic to what we were struggling with. A special thank you to the project manager Craig DellaGatta and the operations manager Chris Goedeke as well.
*****Professional and courteous, worked diligently to remove debris and prepare the house for the remodel after a kitchen fire. I highly recommend them.
Thanks, we appreciate your services!
Have a good day!
SERVPRO responded quickly on a holiday weekend to my flooded office. They got all the water up, set up fans and dehumidifiers and used antimicrobial spray. They explained everything they did in detail and came back for the fans a few days later. I would definitely use them again in the future should I need them.
So very pleased with SERVPRO of Annapolis/Severna Park. Trish, you and your crew are cordial, reasonable and efficient. Thank you so very much! 5 Stars
St. Mary's Church and School has used SERVPRO for 4 plus years. They have been really pro active in there services to our parish. They also have been more than willing to do projects normally not in there scope of work. Ms. Turner has been really helpful to our parish, in her willingness to try other projects.
The folks at SERVPRO did a great job for us, especially after the 1st mitigation / reconstruction company caused more damage to our home. The SERVPRO folks came in at the 11th hours and brought enough employees to rebuild our home. Finished installing wood floors, repaint everything, cleaning our carpets and generally cleaned our home
Five Star Rating *****
Our team was given the all "10" on the Certificate of Satisfaction!
Excellent service! Very happy with outcome.
How likely is it that you would recommend SERVPRO© to a friend or colleague?
I have been working with SERVPRO for the past year. The service has been outstanding. Trish Turner our representative does an excellent job keeping in contact and meeting our service needs.
SERVPRO cleaned our house after we had major smoke damage from a fire. They hand cleaned every single item in our house. In addition they hand wiped every wall, ceiling, furniture and carpet. The amount of attention to detail and care, to avoid further damage was greatly appreciated. This all resulted in completely removing all smells from my household.
To Management & Staff:
I have used SERVPRO for furniture and rug cleaning and several occasions. I would like to commend you and your staff for not only the professional way they approached the job but the superior outcome of the job. Your staff, especially Eglis, introduced himself and went on about the job without interference to my activities.
Your staff was also very cognizant of the fact that I have pets. One of those pets is a parrot and they are very sensitive to chemical smells. They can be life threatening to parrots. There was very little scent and that was certainly not harsh or chemical.
I have recommended SERVPRO to my friends and to my place of work. I work in the Purchasing Office of a large school district in Maryland and we are hoping to have SERVPRO become a partner. They have done some post construction cleaning and the results will definitely bring them back.
Over the past year, we have had a few water leaks/floods at different properties. After a phone call, SERVPRO was on site quickly both evaluating the situation and formulating a plan. Their quick action allowed a timely cleanup process and mitigated damage (i.e., hardwood floors).
I used them for cleaning and mold remediation in a small office building in Annapolis. They did a tremendous job. The team did everything asked of them and were very respectful of the meetings and work being done in the space while they worked.
I will always be a customer, they make your life easy when there is a disaster. I was able to work with Trish when we had a fire who responded at 1 am, and now Steven who is helping me tag equipment for quick knowledgeable access for utility shut off. They always check in to see how I am doing and to remind me that they are here to help! Great professional team!
We are a local property management company that has used SERVPRO of Annapolis several times over the past few years for water damage and mold remediation at several properties. The ability to reach someone after hours and begin the mitigation process is priceless, thanks for always being there when we need you and for carrying us all the way through until the property is fully restored again. ~ Chris, Stephen, Kerry, you guys rock!!
Tracy B. Owner / Red Umbrella Property Management Services
Eric was always great and ended up being my go to for answers!
When we had an unexpected flood in the basement, SERVPRO came out right away to help. Their fast response and assistance with drying/cleaning up the mess was much appreciated!
SERVPRO has been very responsive when we needed emergency service. Would call them again. I always hope I don't need them, but it's nice to know they are there in a flash.
Thank you! Your men did a great job!
SERVPRO of Annapolis/Severna Park responded immediately. They were very professional, thorough and courteous. They expressed genuine concern for my situation and desire to ensure that I was completely satisfied. I highly recommend this business.
Your carpet crew, Eric and Justin, out-did themselves going above and beyond to do their best to clean these carpets. They were courteous and hard working. I want to say what impressed me the most was when the job was done, instead of taking money I offered for lunch, they requested the money go back towards the building of wells in countries without water. They had noticed our bulletin board where donations had provided water to very needy areas. They wanted to participate. It is good to see such good qualities today!
My home in Annapolis was up for sale. The realtor I used recommended SERVPRO Annapolis/ Severna Park. The two man crew came out and exceeded my expectations. They were so professional and the quality of work was amazing. Because it was sometime before the final sale of the property, and because the movers tracked through the house, I asked SERVPRO Annapolis/Severna Park to once again come out and freshen up my carpets as my gift to the new owners. Kudos to SERVPRO!
(Commercial Cleaning) – SERVPRO provided great customer service to our Church. The carpets looked amazing after they were finished cleaning. The communication between SERVPRO and myself was great, very consistent and professional. Overall the carpet cleaning and customer service was great.
(Storm Damage) I was very impressed with the outcome of work that this SERVPRO team provided. They were able to clean up the flood damage from the storm and they did an amazing job. The team was very knowledgeable and professional. I was overall satisfied with the work completed at my house.
(Water Damage) – SERVPRO has one of the best crews I have encountered. The guys were very nice and great to work with throughout the water restoration process. This SERVPRO team was very professional and exceeded my expectations with their customer service.
(General Cleaning/Steam Cleaning) – I was completely impressed with the total steam cleaning process that SERVPRO provided. The carpets in my house turned out amazing and the customer service I received along the way was great. I am definitely able to say that I am totally satisfied with the carpet cleaning and overall SERVPRO experience.
(General Cleaning/Furniture Cleaning) – SERVPRO communicated with me consistently during all stages for the Furniture clean. I was very impressed with the areas that they cleaned, to include; a Sofa, chairs, cushions, and pillows. Everything came out great. Was very satisfied with the Furniture cleaning that I received.
(General Cleaning) Customer Service was amazing. I was very impressed with their professionalism. Everyone I dealt with at SERVPRO was friendly and helpful.
(General Cleaning/Carpet Clean) – This SERVPRO Team was very professional and exceeded my expectations when they finished my carpet cleaning. I was very satisfied with their work and would recommend their services to others.
(Water Damage) – SERVPRO was very prompt. They would call when the team was on the way or would be late or early. Communication was great and kept their word throughout the Water Restoration process.
SERVPRO Crew was excellent, they answered every question I asked. The customer service was over and above and I would highly recommend this company.
Great Job! Was very pleased with everything. Especially impressed/pleased with the teams responsiveness and expertise.
The equipment the technicians used was the best for drying out my area, I was impressed with immediate response to my need. Shawn was extremely knowledgeable and helpful! They absolutely meet my expectations and displayed professionalism and customer service. Shawn consistently communicated with me during each stage of the process. I am definitely a satisfied customer!
The SERVPRO professionals consistently communicated with me during each step of the cleanup. The team exceeded my expectations. They were pleasant and professional throughout the entire process. I was particularly impressed with their follow up.
The SERVPRO technicians were a pleasure to work with, even under the circumstances! The demonstrated professionalism and empathy.
The technicians were professional at all times, and absolutely communicated with me the process step by step. The machines used to dry out the apartment were amazing! All personal were terrific! I was particularly impressed with Chris Goedeke and Justin Pfeiler. I am very happy with the service provided!
(General Cleaning/Upholstery Cleaning) – This SERVPRO Team was polite and professional. The team was very dedicated to their work when cleaning our furniture. The upholstery was very clean when the job was completed. Great job!
I was very satisfied with the service and attentiveness of the crew. They even came back out to follow up on a separate issue after they finished cleaning up my water damage! I will certainly recommend your company.
I was particularly impressed with the staff. They communicated with me during every stage of the process. They were polite, considerate, and professional.
Excellent communication and explanations. Was pleased that they put pads under the furniture. I was really amazed at how well the carpet was cleaned and all the spots were completely removed!
(Water Damage) – I am writing to thank you for the amazing service that SERVPRO afforded my mother other the past 2 months. After experiencing a water damage I called the insurance company, then turned to SERVPRO.
They arrived within 2 hours and Justin and his crew swept out water and set up their machines. They did the same for the apartment below – the owner was on holiday, so I suspect they moved the furniture around too.
The next morning I met with Chris, he outlined all of the problems for, met with State Farm Insurance agent and communicated regularly with the management company (as well as, all of the subcontractors).
I don’t wish for this catastrophe to happen to anyone, but if it does, I will definitely refer them to you and your team.
The technicians consistently communicated with me during the cleanup process and meet my expectations! The guys were really terrific. I was particularly impressed by the communication and quality of work.
SERVPRO Technicians were very thorough, and came within hours of the call. Justin and his crew made a very stressful situation a little less stressful!
Your team was extremely helpful, always respectful of our residents, and kept us well informed. Wishing we didn't have to be in contact so often- but happy to know you're there when we need you!
“The experience of having SERVPRO take care of our basement issues was professional and efficient. The hard work and attention to detail shows in the clean area for which they worked. The team was respectful of our home, belongings, and animals. They were polite and courteous.”
After her carpet cleaning, Anne B. of Annapolis wrote that the SERVPRO staff was:
• Very Professional • Did the Work Asked of Them • Checked with Me before Spraying any Products
And that she would recommend us. Thank you Anne.
They have done such an excellent job! The team is hardworking, friendly and have taken such good care of my things! I will continue to recommend SERVPRO!