What our Customers say...
Eric was always great and ended up being my go to for answers!
When we had an unexpected flood in the basement, SERVPRO came out right away to help. Their fast response and assistance with drying/cleaning up the mess was much appreciated!
SERVPRO has been very responsive when we needed emergency service. Would call them again. I always hope I don't need them, but it's nice to know they are there in a flash.
Thank you! Your men did a great job!
SERVPRO of Annapolis/Severna Park responded immediately. They were very professional, thorough and courteous. They expressed genuine concern for my situation and desire to ensure that I was completely satisfied. I highly recommend this business.
Your carpet crew, Eric and Justin, out-did themselves going above and beyond to do their best to clean these carpets. They were courteous and hard working. I want to say what impressed me the most was when the job was done, instead of taking money I offered for lunch, they requested the money go back towards the building of wells in countries without water. They had noticed our bulletin board where donations had provided water to very needy areas. They wanted to participate. It is good to see such good qualities today!
My home in Annapolis was up for sale. The realtor I used recommended SERVPRO Annapolis/ Severna Park. The two man crew came out and exceeded my expectations. They were so professional and the quality of work was amazing. Because it was sometime before the final sale of the property, and because the movers tracked through the house, I asked SERVPRO Annapolis/Severna Park to once again come out and freshen up my carpets as my gift to the new owners. Kudos to SERVPRO!
(Commercial Cleaning) – SERVPRO provided great customer service to our Church. The carpets looked amazing after they were finished cleaning. The communication between SERVPRO and myself was great, very consistent and professional. Overall the carpet cleaning and customer service was great.
(Storm Damage) I was very impressed with the outcome of work that this SERVPRO team provided. They were able to clean up the flood damage from the storm and they did an amazing job. The team was very knowledgeable and professional. I was overall satisfied with the work completed at my house.
(Water Damage) – SERVPRO has one of the best crews I have encountered. The guys were very nice and great to work with throughout the water restoration process. This SERVPRO team was very professional and exceeded my expectations with their customer service.
(General Cleaning/Steam Cleaning) – I was completely impressed with the total steam cleaning process that SERVPRO provided. The carpets in my house turned out amazing and the customer service I received along the way was great. I am definitely able to say that I am totally satisfied with the carpet cleaning and overall SERVPRO experience.
(General Cleaning/Furniture Cleaning) – SERVPRO communicated with me consistently during all stages for the Furniture clean. I was very impressed with the areas that they cleaned, to include; a Sofa, chairs, cushions, and pillows. Everything came out great. Was very satisfied with the Furniture cleaning that I received.
(General Cleaning) Customer Service was amazing. I was very impressed with their professionalism. Everyone I dealt with at SERVPRO was friendly and helpful.
(General Cleaning/Carpet Clean) – This SERVPRO Team was very professional and exceeded my expectations when they finished my carpet cleaning. I was very satisfied with their work and would recommend their services to others.
(Water Damage) – SERVPRO was very prompt. They would call when the team was on the way or would be late or early. Communication was great and kept their word throughout the Water Restoration process.
SERVPRO Crew was excellent, they answered every question I asked. The customer service was over and above and I would highly recommend this company.
Great Job! Was very pleased with everything. Especially impressed/pleased with the teams responsiveness and expertise.
The equipment the technicians used was the best for drying out my area, I was impressed with immediate response to my need. Shawn was extremely knowledgeable and helpful! They absolutely meet my expectations and displayed professionalism and customer service. Shawn consistently communicated with me during each stage of the process. I am definitely a satisfied customer!
The SERVPRO professionals consistently communicated with me during each step of the cleanup. The team exceeded my expectations. They were pleasant and professional throughout the entire process. I was particularly impressed with their follow up.
The SERVPRO technicians were a pleasure to work with, even under the circumstances! The demonstrated professionalism and empathy.
The technicians were professional at all times, and absolutely communicated with me the process step by step. The machines used to dry out the apartment were amazing! All personal were terrific! I was particularly impressed with Chris Goedeke and Justin Pfeiler. I am very happy with the service provided!
(General Cleaning/Upholstery Cleaning) – This SERVPRO Team was polite and professional. The team was very dedicated to their work when cleaning our furniture. The upholstery was very clean when the job was completed. Great job!
I was very satisfied with the service and attentiveness of the crew. They even came back out to follow up on a separate issue after they finished cleaning up my water damage! I will certainly recommend your company.
I was particularly impressed with the staff. They communicated with me during every stage of the process. They were polite, considerate, and professional.
Excellent communication and explanations. Was pleased that they put pads under the furniture. I was really amazed at how well the carpet was cleaned and all the spots were completely removed!
(Water Damage) – I am writing to thank you for the amazing service that SERVPRO afforded my mother other the past 2 months. After experiencing a water damage I called the insurance company, then turned to SERVPRO.
They arrived within 2 hours and Justin and his crew swept out water and set up their machines. They did the same for the apartment below – the owner was on holiday, so I suspect they moved the furniture around too.
The next morning I met with Chris, he outlined all of the problems for, met with State Farm Insurance agent and communicated regularly with the management company (as well as, all of the subcontractors).
I don’t wish for this catastrophe to happen to anyone, but if it does, I will definitely refer them to you and your team.
The technicians consistently communicated with me during the cleanup process and meet my expectations! The guys were really terrific. I was particularly impressed by the communication and quality of work.
SERVPRO Technicians were very thorough, and came within hours of the call. Justin and his crew made a very stressful situation a little less stressful!
Your team was extremely helpful, always respectful of our residents, and kept us well informed. Wishing we didn't have to be in contact so often- but happy to know you're there when we need you!
“The experience of having SERVPRO take care of our basement issues was professional and efficient. The hard work and attention to detail shows in the clean area for which they worked. The team was respectful of our home, belongings, and animals. They were polite and courteous.”
After her carpet cleaning, Anne B. of Annapolis wrote that the SERVPRO staff was:
• Very Professional • Did the Work Asked of Them • Checked with Me before Spraying any Products
And that she would recommend us. Thank you Anne.
They have done such an excellent job! The team is hardworking, friendly and have taken such good care of my things! I will continue to recommend SERVPRO!