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Storm Preparedness Important County Numbers

9/14/2018 (Permalink)

Storm Damage Storm Preparedness Important County Numbers Important County Numbers

In the event of a storm, it’s important for our community to know how to get help they need. Anne Arundel County has many resources available and our citizens. We encourage you to sign up for the CodeRED systems and print this list of Important Numbers you should have in the event of a storm.

Did you know that Anne Arundel County and the City of Annapolis utilize and emergency notification system called CodeRED? The CodeRED system contacts citizens and businesses quickly in the event of an emergency.  To sign up for CodeRED, visit: or call (410) 222-0600.

As SERVPRO Annapolis/Severna Park takes the month of September to engage with National Preparedness Month, we feel it’s important to provide our customers with important phone numbers they can use.

How Prepared are you for Hurricane Florence?

9/11/2018 (Permalink)

Commercial How Prepared are you for Hurricane Florence? Hurricane Florence

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customers and community to follow. Although, Maryland is not in the direct path of Hurricane Florence, many businesses will feel the effects from this storm via heavy rain, storm surge, and high winds.

As a business, you want to ensure you have a plan to help you:

  • Stay in business
  • Encourage employees to become ready
  • Protect your investment

SERVPRO of Annapolis/Severna Park can serve your business by creating an Emergency READY Profile (ERP). The ERP will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. This is a no-cost assessment.
Contact us today to establish your ERP.

Commercial Water Damage

9/7/2018 (Permalink)

Commercial Commercial Water Damage Annapolis Waterfront water damage

Annapolis and Severna Park businesses can be affected by storms, just like homes. Most flooding and other damage comes from more common threats like a broken pipe or toilet malfunction. In a few cases, sprinkler systems fail and cause even more problems when they soak merchandise, blueprints and books.

Tourists flock to Annapolis so when water damage happens to a small business, of course it is best to dry things out as quickly as a restoration team can be called in. SERVPRO of Annapolis/Severna Park’s restoration teams are on-call seven days a week to help business owners reopen their doors to customers and prevent as much damage to merchandise.

In smaller water-front shops like in downtown Annapolis, SERVPRO’s response time is critical. Technicians use extraction equipment to draw water out of carpets and/or from concrete and wood floors.  One advantage for a commercial or government facility is that if commercial carpet is in place, there is usually no padding underneath, so our teams will not necessarily need to lift them to remove padding.

In cases with a water-soaked commercial property, SERVPRO can bring commercial-grade drying equipment and dehumidification to the structure.  Even if the electrical power is affected by the water damage, teams utilize a variety of generators that best suit the condition of the loss.

Our goal at SERVPRO of Annapolis/Severna Park is to help our fellow business owners reopen for service as quickly as possible. If you are dealing with flooding or another water issue, call us today at (410) 647-8181 for help!

Commercial Response Time

8/29/2018 (Permalink)

Commercial Commercial Response Time Water in Hotel

When water is spilling in your building, it’s an emergency. It doesn’t matter if it’s 2:00 in the morning or 2:00 in the afternoon. SERVPRO of Annapolis/Severna Park prides itself on a rapid response time.

Recently, we received a call from a hotel in Annapolis at 2:30 am and we were onsite cleaning up the water within 1 hour. The hotel had water leaking from a shower pipe that ruptured on the 4th floor of their facility. Unfortunately, water flowed through 3 levels and effected 11 hotel rooms. Thankfully, the on-site staff were able to stop the flow of water, and SERVPRO of Annapolis/Severna Park was able to swiftly attack the cleanup.

The client was so happy he gave us the following review:

SERVPRO  was very quick and efficient when we had a major leak at our property. Their response time, to our property which was many miles away was within 1.5 hours (at 2:30am we called them). Their team and supervisors were quick to assess and start the clean-up processes so that no major damage occurred and they had the best attitude and hustle to get the job recovered from the flooding water leak. My hat is off to Trish Turner and her team for being OUTSTANDING in every aspect of cleaning, recovery and communication! Thanks and you all are 5 Stars.

We appreciate the kind review the client left online and we pride ourselves on being available 24-7 to help in any disaster.

Are you Prepared for a Flash Flood?

8/21/2018 (Permalink)

Storm Damage Are you Prepared for a Flash Flood? Annapolis Flash Flood

While Summer is an exciting time of year, Summer storms can create flood conditions faster than you may realize. Knowing the difference between a flood warning and flood watch is important. A Flash Flood Watch means there is possible flooding in Anne Arundel County. A Flash Flood Warning means flooding is already occurring or will occur soon in the county.

Preparing Your Family for a Flood

Your family will be better prepared to withstand a flood if you have the following items available, packed and ready to go in case you need to evacuate your home.

3 day supply of water, 1 gallon per person per day  3 day supply of non-perishable food items  Flashlights, extra batteries and multi-purpose tools  A first aid kit and a extra medications “ Sanitation and person hygiene items Extra pet supplies, food, ID and vet records. Extra clothing, blankets, sturdy shoes and rain gear Sunscreen and bug repellent - Emergency contact information and copies of important person documents. A camera to take photos of flood damage. Extra charges for electronic devices.

Annapolis Red Cross Emergency Number - (410) 952-8940

Baltimore Gas and Electric – 1-800-685-0123

SERVPRO Annapolis/Severna Park – (410) 647-8181

Storm Damage Cleanup and Restoration: What to do after a Flood or Water Damage

Floods and water damage often occur with little warning and can be devastating to homes, business and entire communities. Taking immediate action after a disaster is vital. Communicating with your insurance company and calling upon the emergency response restoration experts at SERVPRO Annapolis/Severna Park will help you move forward faster. Taking pictures, collecting items, extracting water and starting the dry-out process can be helpful, but safety must come first. If your home or business is not sturdy, do not go in. Leave that to us!

What to Do After a Flood or Water Damage

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT to Do After a Flood or Water Damage

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging. 

Does Your Home or Business Have a Mold Problem?

8/15/2018 (Permalink)

Mold Remediation Does Your Home or Business Have a Mold Problem? Is this mold or mildew?

Microscopic mold spores naturally occur almost everywhere, both indoors and outdoors, in Maryland. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent to minimize the chances of mold growth.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 410-647-8181

Water and Sewage Damage

8/8/2018 (Permalink)

Water Damage Water and Sewage Damage Basement water damage

SERVPRO of Annapolis/Severna Park is committed to educating our customers. As soon as you realize there is a water issue in your home or business, you need to call us for help and here’s why. There are different types of water and sewage damage and the sooner you fix the problem the better.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Sewage cleanup must not be taken lightly. Serious long term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. Call SERVPRO of Annapolis/Severna Park today at (410) 647-8181.

Commercial Fire Safety

8/2/2018 (Permalink)

Commercial Commercial Fire Safety Emergency Ready Profile

Commercial fire is one of the common issues during the summer months. Smoke alarms are a key part of a commercial as well as a well-rehearsed fire escape plan. When there is a fire, smoke spreads fast. Working smoke alarms give you early warning so you can get outside quickly. Here are a few fire safety tips you can implement in your building.


  • Install smoke alarms in every room. They should also be outside each area and on every level of the building. Install alarms in the basement.
  • Large commercial property may need extra smoke alarms in large, open rooms.
  • It is best to use interconnected smoke alarms. When one smoke alarm sounds, they all sound.
  • Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • Current alarms on the market employ different types of technology including multi-sensing, which could include smoke and carbon monoxide combined.
  • Today’s smoke alarms will be more technologically advanced to respond to a multitude of fire conditions, yet mitigate false alarms.
  • A smoke alarm should be on the ceiling or high on a wall.
  • People who are hard-of-hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.
  • Replace all smoke alarms when they are 10 years old.

SERVPRO of Annapolis/Severna Park provides a free Emergency Ready Profile, which includes a telephone application. This powerful resource is available to property managers, building owners, and company safety representatives.

5 Tips on Preventing Storm Damage

7/23/2018 (Permalink)

Summer thunderstorms can wreak havoc on Maryland.  Almost every other day we hear about how weather is affecting people around the country. The good news is you can prepare for severe weather and help prevent storm damage.

Here are some quick tips from SERVPRO of Annapolis/Severna Park.

  • Remove dead branches from trees and remove dead trees. Dead trees and tree branches can fall on cars, damage your roof, or cause major destruction. Be sure to remove all dead wood.
  • Dirty or cluttered gutters are a common cause of drainage problem. However, make sure you fix drainage problems with patios and landscaping too. Do you see any puddles in your yard? This can be a sign of drainage problems. To avoid water damage, get those drainage problems addressed before a storm.
  • When was the last time you had your roof inspected? Ideally, your roof should be inspected and maintained on a yearly basis.
  • Sump Pump. Ensure you have a sump pump battery backup in place. These batteries can save you from having a real mess on your hands. A batterybackup system is needed most often when heavy rains have resulted in a power outage, or the primary sump pump is overwhelmed by heavy water volumes during a rain event. 
  • Shut Off. Know where your shut off valves are for your utilities. If you have a flood, for your safety, it is important to know where the shut off valves are locating both inside/outside your home.

If you have concerns with a commercial property having an emergency plan, please let us know. SERVPRO of Annapolis/Severna Park can develop an Emergency Ready Profile (ERP) for your building and provide your facilities staff with a telephone application that will keep them prepared for severe weather. Call us for more information (410) 647-8181.

Women in Restoration

6/25/2018 (Permalink)

General Women in Restoration Diane with her award!

The Recognizing Women in Restoration was launched in 2016, and celebrates its third year in 2018. This year, more than 40 women were nominated for the award by fellow industry peers and colleagues. Each boasts at least a decade of experience in the industry, which is the only requirement to be considered for the award – position with a restoration company, title, etc. do not matter. Entries are accepted each year starting in early February, through March. Four industry judges, including myself, carefully read and judge each nomination on six criteria:

  • Thoroughness of the entry
  • Supporting documentation
  • Journey/experience in the industry
  • Job growth and future reach
  • Worthiness of recognition
  • Industry awards and certifications

This year’s award will be presented on Friday, June 22 at the Violand Executive Summit in Canton, Ohio. All ladies involved in this year’s campaign are invited to attend the Summit itself, as well as a very special half-day Women in Leadership event leading into the Summit on Wednesday, June 20, facilitated by R&R Editor-in-Chief, Michelle Blevins.

First Runner-Up

Diane Whittles

Diane Whittles

Owner  |  SERVPRO of Annapolis  |  Annapolis, MD

Diane’s journey in the restoration industry began in 1986 when, as she puts it, she “married into it.” For many years, she acted as bookkeeper and helped her husband with administrative tasks. This allowed her to follow the calling on her life in those years - to be very present in raising their three children, until the unexpected happened several years ago, and her calling shifted.

“When my husband passed away from cancer a few years ago, I had some choices to make,” Diane explained.  “While some colleagues may have been surprised that I decided to maintain and operate the business, they soon realized I intended to grow the business as well.  My daughter, her husband and my son pitched in to help me and I am pleased to say that I have not looked back. I took the basic knowledge I had and built on that by getting all the training I could find.”

As a strong and fruitful leader, Diana has carefully surrounded herself with a very strong team of managers who have years of experience in their fields. She calls them one of the keys to her success.

Here is her advice to fellow ladies in restoration:

“Learn what you can about the industry, watch for new trends in restoration.  Invest in equipment, infrastructure and education. Most importantly, empower your employees and support your community.”

Click here to read the full article.